To do a refund open up the
Client Profile->Purchases->Edit next to the Purchase. You can close the purchases window and you will see the
Point of Sale open. Click the
Refund Button at the bottom of the transaction window then click
If a pass purchase was refunded the pass will still be available for use. To remove the pass open the
Client Profile->Purchases and select
Delete next to the original purchase associated with the pass. If you would like to keep the record of that purchase in the profile, instead of deleting the purchase go to the
Client Profile->Attendance and you can invalidate the pass itself by changing the dates or usage.